www.e-sucursal.com .. Mortgage repayment life insurance for your flat / house in Spain. Information. Mainly health plans - dental, travel. medical and other insurance for expats. English agent. Registered insurance agency. Seguro de amortización. accident

Insurance for expats in Spain

Liberty Seguros - mortgage repayment life insurance (Castellano)

Information statement

In accordance with that set forth in Article 60 of the revisted text of the Regulation and Supervision of Private Insurance Act, approved by Royal Decree 6/2004 of 29 October, and Articles 104 and 105 of the regulations developed therein, the following is stated:

1. The member state that controls the insurance activity of the company is Spain and the controlling authority is the Directorate General for Insurance and Pension Funds of the Ministry of Economy and Treasury.

2. Spanish legislation is applicable to the agreement, in particular, the Insurance Contracts Act 50/80 of 8 October and the revised text of the Regulation and Supervision of Private Insurance Act, approved by Legislative Royal Decree 6/2004, and the regulations set forth therein.

3. LIBERTY SEGUROS, compañía de seguros y reaseguros, S.A., as part of the Liberty Insurance Group, has a Customer Service Department and an Insurance Ombudsman to deal with and resolve any complaints or claims made by customers regarding their legally recognised interests and rights.

4. Policyholders, insureds, beneficiaries, third parties affected and their entitled dependents may separately submit their complaints and claims:

- To the Liberty Group Customer Service Department by writing to Calle Obenque 2, 28042 Madrid; by sending a fax to 91 301 79 98 or by sending an e-mail to: atencionalcliente @libertyseguros.es

- To the Liberty Group Insurance Ombudsman by writing to Calle Marqués de la Ensenada 2, 6ª planta, 28004 Madrid; by sending a fax to 91 308 49 91; or by sending an e-mail to reclamaciones @da-defensor.org

5. Any complaints and claims made by customers will be dealt with and settled within a period of two months, starting from the date on which the complaint or claim is submitted to the Customer Service Department or the Insurance Ombudsman, if applicable.

6. In the event of dissatisfaction with the decision adopted by any of the aforementioned bodies or if a period of two months has elapsed without receiving any response whatsoever, the claimant may submit his / her complaint or claim in writing to the Insured Party and Pension Plan Participant Ombudsman's Commission at the following address: Pº de la Castellana 44, 28046 Madrid.

7. In addition to the methods for placing claims listed above, disputes may be brought before the relevant judges and courts by legal means.

8. The regulations regarding customer complaints are available to customers in all offices of Liberty Group companies. These regulations cover the internal complaints and claims process, the activity and procedures of the Customer Services Department, the Insurance Ombudsman and the relationship between them. These regulations are also available on the website www.libertyseguros . es or from your insurance agent

9. The insurance company LIBERTY SEGUROS, COMPAÑÍA DE SEGUROS Y REASEGUROS, S.A. has registered offices at Calle Obenque 2, 28042 Madrid, Spain.

10. The company has legal status as a joint stock company.

0: Definitions